Help 2017-07-19T05:03:29+00:00

We’re here to assist you!

 

If you can’t find the answer to your question in the list below, please contact us by clicking here or call us:

Australia (02) 4964 3999
International +61 2 4964 3999

Order Status

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.
Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Backordered items are those which are currently not in stock, but as soon as they are, we will contact you to let you know that the item is back in stock and ready to ship to you.

My Account

1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
All returns must be authorised by Arbré Beauty Programs Pty Ltd in writing. No returns will be accepted after seven (7) days of delivery. Only unopened products will be accepted. Once a return is approved by Arbré Beauty Programs Pty Ltd, credits usually take 7-10 business days from the time we receive your item(s).

Please fill out the return form (which will be emailed to you by Arbré customer service) and send the package, containing any items you wish to return, to:

Arbré Beauty Programs Pty Ltd
P.O. Box 3093
Thornton NSW 2322
Hunter Valley, Australia

Shipping charges cannot be refunded. Contact consumer service for more information.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Please click here to contact customer service.
All returns must be authorised by Arbré Beauty Programs Pty Ltd in writing. No returns will be accepted after seven (7) days of delivery. Only unopened products will be accepted. Once a return is approved by Arbré Beauty Programs Pty Ltd, credits usually take 7-10 business days from the time we receive your item(s).
Please fill out the return form (which will be emailed to you by Arbré customer service) and send the package, containing any items you wish to return, to:
Arbré Beauty Programs Pty Ltd
P.O. Box 3093
Thornton NSW 2322
Hunter Valley, Australia
Shipping charges cannot be refunded. Contact consumer service for more information.
We will ship your order once payment has been received. You will receive your order within 10 – 15 business days depending on your country / location. Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Shipping

We ship to all countries except: Libya, North Korea, Somalia, South Sudan, Sudan, Syria and Yemen.

When you create an account by clicking the “My Account / Order Status” link at the top right hand side of our site we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

We accept payment by:
– Visa
– MasterCard
– American Express
During the checkout process you may choose any of our current payment options and continue to place your order.
Australian Orders
Unfortunately we’re unable to deliver to PO Boxes.
Shipping for all orders within Australian is $10.95.

International shipping
International shipping pricing is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order once payment has been received. You will receive your order within 10 business days depending on your country / location.

Taxes and Duties
All applicable custom fees, taxes and duties are the sole responsibility of the customer and may vary by country. We are required by custom authorities to state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. If you have provided a shipping address outside of Australia, we advise you to check with the destination country if any custom fees, taxes and duties may apply before placing your order.

All returns must be authorised by Arbré Beauty Programs Pty Ltd in writing. No returns will be accepted after seven (7) days of delivery. Only unopened products will be accepted. Once a return is approved by Arbré Beauty Programs Pty Ltd, credits usually take 7-10 business days from the time we receive your item(s).
Please fill out the return form (which will be emailed to you by Arbré customer service) and send the package, containing any items you wish to return, to:
Arbré Beauty Programs Pty Ltd
P.O. Box 3093
Thornton NSW 2322
Hunter Valley, Australia
Unfortunately shipping charges cannot be refunded. Please contact consumer service for more information.

Security & Privacy

We value your privacy. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

You only have to pay sales tax if you are located in the same country as our warehouse.
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.